IT support · Paarl & Winelands

Your tech, sorted by someone who lives down the road.

Slow laptop, email not syncing, new phone to set up, or Microsoft 365 acting up? Device Doctor fixes it in person or remotely, explained in plain language.

WhatsApp 062 640 3008 See what we fix

500+clients helped

2023independent since

R300flat fee, up to 30 min

What we treat

From quick fixes to full setups

Basic to advanced support for homes and small businesses. If it plugs in or signs in, ask.

Computer support

Laptops and desktops that are slow, crashing, infected or just not behaving.

Speed-ups
Virus removal
Upgrades
Backups

Microsoft 365

Outlook, OneDrive, Teams and licences set up properly and kept working.

Email setup
OneDrive sync
Accounts & licences

Device setups

New phone, tablet, laptop or printer? Everything moved across and ready to use.

Data transfer
Printers
Wi-Fi
Smart TVs

General tech help & websites

Questions, advice, Apple accounts, passwords, plus small-business websites with monthly hosting. Patient help for any skill level.

Tech advice
Account recovery
Websites & hosting

How it works

Three steps, no jargon

Step 1

Send a message

WhatsApp or call with what's wrong. A photo of the error helps.

Step 2

Get it fixed

A visit to your home or office, or a remote session when that's quicker.

Step 3

Pay for the time

Clear pricing and an invoice when the job's done. Pay by EFT or card online.

Pricing

Simple, honest rates

Quick fix · 30 min or less

R300 flat

Most small problems are solved well within half an hour.

Longer jobs · over 30 min

R550 / hour

Setups, migrations and bigger repairs, billed for the time used.

Hardware and parts, if needed, are quoted separately before anything is bought. Websites are quoted per project, with hosting at R100/month or hosting + basic support at R250/month. All prices are in South African Rand (ZAR).

Ways to pay: EFT, or securely online by card and other methods through PayFast. Card details are handled by PayFast and never seen or stored by Device Doctor. See our refund and cancellation policies.

Get in touch

Something not working? Let's fix it.

Message any time with a short description of the problem and when suits you. Replies are usually same day.

Message on WhatsApp

Phone & WhatsApp 062 640 3008

Email nicholas@devicedoc.co.za

Area Paarl, Western Cape & surrounds

The fine print

Policies, in plain language

Terms & conditionsHow bookings, pricing and payment work. Privacy policyWhat we collect and how we protect it (POPIA). Refund policyWhen and how money is returned. Cancellation policyRescheduling visits and ending monthly plans. Delivery policyWhere, how and how fast services are delivered.

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Terms
Privacy
Refunds
Cancellations
Delivery

Legal

Terms & conditions

Last updated: 28 October 2026

These terms apply to all services and products supplied by Device Doctor, an independent IT support business based in Paarl, Western Cape, South Africa (“Device Doctor”, “we”, “us”). By booking a service, accepting a quote or making a payment, you (“the client”) agree to these terms.

1. Our services

Device Doctor provides IT support and related services to homes and small businesses, including:

Computer support: diagnosis, speed-ups, virus removal, upgrades and backups
Microsoft 365 setup and support: email, OneDrive, Teams, accounts and licences
Device setups: phones, tablets, laptops, printers, Wi-Fi and smart TVs, including data transfer
General tech help and advice, including account recovery
Small-business website design, hosting and basic website support
Supply of hardware and parts where needed, always quoted beforehand

Services are delivered in person in Paarl and surrounding areas, or remotely. See our delivery policy.

2. Pricing

Jobs of 30 minutes or less are charged a flat fee of R300.
Jobs longer than 30 minutes are charged at R550 per hour for the time used.
Hardware, parts, software licences and third-party subscriptions are quoted separately and only bought with your approval.
Website projects are quoted individually. Monthly website plans are R100/month (hosting only) or R250/month (hosting + basic support), starting from go-live.
All prices are in South African Rand (ZAR). Prices may change from time to time, but the price confirmed or quoted to you at booking applies to that job.

3. Quotes and bookings

Bookings can be made by WhatsApp, phone or email. Written quotes are valid for 14 days unless stated otherwise. If a job looks like it will run well beyond what was discussed, we will check with you before continuing.

4. Payment

An invoice is issued when the job is done, or as set out in your quote for larger projects (which may require a deposit). Payment is due on receipt of the invoice and can be made by EFT or online through PayFast, our secure payment provider. Monthly website plans are billed monthly in advance. We may pause work or hosting on accounts that remain unpaid.

5. Your responsibilities

Give accurate information about the problem and access to the device, accounts and passwords needed to fix it.
Keep a backup of important data where possible. We take care with your data, but some repairs carry a risk of data loss.
Make sure you own, or have permission to work on, the devices and accounts involved, and that the software on them is properly licensed.

6. Remote access

Remote sessions only take place with your permission, using reputable remote-support software. You can watch the session and end it at any time. We do not keep remote access to your device after the session unless you have agreed to ongoing support.

7. Warranties and liability

We carry out all work with reasonable care and skill. Hardware supplied carries the manufacturer's warranty and your rights under the Consumer Protection Act 68 of 2008. To the extent allowed by law, Device Doctor is not liable for loss of data, loss of income or indirect losses, or for faults caused by pre-existing problems, third-party software or services, or changes made by others after our work. Our total liability for any job is limited to the amount paid for that job.

8. Websites and third-party services

Website content (text, photos, logos) supplied by you remains yours, and you confirm you have the right to use it. Hosting, domains, Microsoft 365 and other third-party services are subject to those providers' own terms and availability.

9. Privacy

We handle your personal information as described in our privacy policy, in line with the Protection of Personal Information Act (POPIA).

10. General

These terms are governed by the laws of the Republic of South Africa. If any part of these terms is found unenforceable, the rest still applies. We may update these terms; the version on this page at the time of your booking applies.

11. Contact

Device Doctor · Paarl, Western Cape, South Africa
Phone / WhatsApp: 062 640 3008
Email: nicholas@devicedoc.co.za
Website: devicedoc.co.za

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Terms
Privacy
Refunds
Cancellations
Delivery

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Privacy policy

Last updated: 28 October 2026

Device Doctor respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect, why, and your rights.

1. What we collect

Contact details: name, phone number, email address and service address
Job details: device information, a description of the problem and notes about the work done
Billing records: invoices and payment confirmations
Messages you send us by WhatsApp, email or phone

To fix a problem we may need to see data on your device or sign in to your accounts. We only access what is needed for the job and do not copy, keep or share your files or passwords beyond that.

2. Card payments

Online payments are processed by PayFast. Your card or bank details are entered on PayFast's secure payment pages and are never seen or stored by Device Doctor. PayFast's own privacy policy applies to the information you give them.

3. Why we use it

To book, carry out and follow up on the services you ask for
To send quotes, invoices and payment confirmations
To keep records required for tax and accounting
To contact you about your job or your monthly plan

We do not sell, rent or trade your personal information, and we do not send marketing without your consent.

4. Who we share it with

Only with service providers needed to deliver our services, such as PayFast (payments), hosting and email providers, or suppliers when ordering hardware for you, or where required by law.

5. How we protect it and how long we keep it

Records are kept on password-protected, secured systems. We keep personal information only as long as needed for the purposes above, and financial records for the period required by South African law.

6. Website

This website does not use tracking or advertising cookies, and does not collect personal information unless you contact us.

7. Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how it is used, by contacting us below. If you are unhappy with how we handled your information, you may complain to the Information Regulator (South Africa) at inforegulator.org.za.

8. Contact

Information officer: Nicholas, Device Doctor
Email: nicholas@devicedoc.co.za · Phone: 062 640 3008

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Terms
Privacy
Refunds
Cancellations
Delivery

Legal

Refund policy

Last updated: 28 October 2026

We want every client to be happy with the result. Because most of our work is time-based service, refunds work a little differently from a shop, as set out below.

1. Services

Same problem comes back: if the issue we fixed returns within 7 days, we will look at it again at no extra charge.
Problem we could not fix: if we could not resolve the issue and you were not told beforehand that the time would still be charged, contact us and we will refund or credit that charge.
Time already spent on diagnosis and repair that was agreed with you is generally not refundable.

2. Hardware and parts

Hardware bought on your behalf is covered by the manufacturer's warranty and your rights under the Consumer Protection Act, including the right to return defective goods within six months. Faulty items will be repaired, replaced or refunded in line with the supplier's warranty. Unopened items ordered specially for you may only be returned if the supplier accepts the return.

3. Websites and monthly plans

Deposits for website projects are refundable in full if no work has started. Once work has started, a refund covers the portion of work not yet done.
Monthly hosting and support fees already paid for the current month are not refunded, but you can cancel any time to stop future charges (see our cancellation policy).

4. Payment errors

Duplicate payments or overcharges are always refunded in full.

5. How refunds are paid

To request a refund, contact us within 14 days of the invoice with your invoice number. Approved refunds are paid back to the original payment method (card refunds go through PayFast) or by EFT, usually within 7–10 business days. Your bank may take a few extra days to show the money.

6. Contact

Email nicholas@devicedoc.co.za or WhatsApp 062 640 3008.

← Back to Device Doctor

Terms
Privacy
Refunds
Cancellations
Delivery

Legal

Cancellation policy

Last updated: 28 October 2026

1. Appointments and visits

You can cancel or reschedule a visit or remote session free of charge with at least 2 hours' notice by WhatsApp, phone or email.
Cancellations with less than 2 hours' notice, or if nobody is available when we arrive, may be charged the R300 minimum fee.
If we need to cancel or reschedule, we will let you know as early as possible and agree a new time at no cost to you.

2. Hardware orders

Hardware orders can be cancelled at no cost before the item has been ordered from the supplier. Once ordered, cancellation depends on the supplier's return policy, and any supplier fees will be passed on.

3. Website projects

You may cancel a website project at any time by letting us know in writing. You will be charged only for work completed up to that point, and any unused deposit will be refunded.

4. Monthly hosting and support plans

Monthly plans have no fixed contract. Cancel any time with 30 days' written notice. No further charges will be made after the notice period, and we will help you move your website and domain elsewhere if you wish.

5. Online purchases cooling-off

Where the Electronic Communications and Transactions Act applies to an online purchase, you may cancel within 7 days without penalty, except for services that have already been fully or partly delivered with your agreement.

6. Contact

Email nicholas@devicedoc.co.za or WhatsApp 062 640 3008.

← Back to Device Doctor

Terms
Privacy
Refunds
Cancellations
Delivery

Legal

Delivery policy

Last updated: 28 October 2026

Device Doctor mainly delivers services, not shipped goods. This page explains how and where our services, hardware and websites are delivered.

1. On-site services

On-site support is delivered at your home or office in Paarl and the surrounding Cape Winelands area. Visits are usually arranged within 1–2 business days of booking, and often the same day for urgent problems. Visits further away are possible by arrangement, and any travel charge is agreed with you beforehand.

2. Remote services

Remote support is available anywhere in South Africa with an internet connection, using secure remote-support software. Remote sessions can usually be arranged the same or next business day.

3. Hardware and parts

Hardware bought for you is ordered from trusted South African suppliers and delivered and installed by Device Doctor at your premises. Expected delivery time is given with your quote, typically 2–7 business days depending on the supplier. We do not ship products by courier unless agreed with you.

4. Websites

Websites are delivered online. A delivery timeline is agreed in your quote, and the project is complete when the site is live on your domain. Monthly hosting and support start from go-live.

5. Confirmation

After each job you receive an invoice listing the work done, which serves as confirmation of delivery. Online payment confirmations are emailed by PayFast.

6. Delays

If anything delays a visit, order or website (for example load-shedding, supplier stock or waiting on content from you), we will let you know promptly with a new expected date.

7. Contact

Email nicholas@devicedoc.co.za or WhatsApp 062 640 3008.